Return & Replacement Policy

Last Updated: 06/04/2026

INTRODUCTION

At JANTODEC PRIVATE LIMITED, we aim to provide a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, we are here to assist you. This policy explains how returns and replacements work on our website.

1. ELIGIBILITY FOR RETURNS

We offer a 7-day return or replacement on eligible products from the date of delivery in the following cases:

  • Wrong product delivered
  • Damaged or defective product
  • Size mismatch (only where applicable)
  • Product does not match description or images

Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned or replaced:

  • Socks
  • Stockings
  • Dupatta
  • Scarf
  • Innerwear & hygiene-sensitive items
  • Products marked as “Non-returnable”

2. RETURN CONDITIONS

To be eligible for a return, the product must:

  • Be unused and unworn
  • Have all original tags and packaging
  • Include all accessories
  • Pass quality check

Returns may be rejected if:

  • Product is used or washed
  • Product is damaged after delivery
  • Tags or packaging are missing
  • Incorrect proof is submitted
  • Request is raised after 7 days

3. HOW TO INITIATE A RETURN

Follow these steps:

My Account → Orders → Select Order → Request Return / Replace

Upload images/video (mandatory for damage claims) and submit the request.

Our team will respond within 24–48 hours.

4. RETURN PICKUP

  • Courier pickup will be arranged after approval
  • Pickup will be attempted 2–3 times
  • Product must be packed properly

If pickup is unavailable, you may be asked to self-ship.

5. REPLACEMENT POLICY

Replacements are subject to:

  • Product availability
  • Successful quality check

If the same product is not available, we may provide store credit or an alternative resolution at our discretion.

6. ORDER CANCELLATION

  • Orders can be cancelled only before shipment
  • Once shipped, cancellation is not possible

For misuse of COD (fake orders or refusal), future COD access may be restricted.

7. DAMAGED / DEFECTIVE PRODUCTS

If you receive a damaged or tampered product:

  • Record a full parcel opening video (mandatory)
  • Raise a return request within 24 hours

This helps in faster resolution.

8. EXCHANGE POLICY

We currently offer replacement only and do not support direct size exchange.

Customers may return the product and place a new order for the correct size (if available).

9. CONTACT DETAILS

JANTODEC PRIVATE LIMITED

📞 +91 9761465720
✉️ info@jantodec.in
🕘 Monday – Friday (9:00 AM – 6:00 PM)