Clear answers for a smoother JANTODEC shopping experience.
Find helpful answers about JANTODEC PRIVATE LIMITED, our products, orders, billing, shipping, customer support, returns, cancellations and online shopping process.
Company & Business Information
Basic details about JANTODEC PRIVATE LIMITED and its business model.
What is JANTODEC?
JANTODEC is an online fashion and apparel shopping website operated by JANTODEC PRIVATE LIMITED. The company focuses on online retail and e-commerce trading of apparel, fashion wear and related lifestyle products.
What is the legal name of the company?
The legal name of the company is JANTODEC PRIVATE LIMITED. The trade name is also JANTODEC PRIVATE LIMITED.
What is the CIN of JANTODEC PRIVATE LIMITED?
The Corporate Identification Number, CIN, of JANTODEC PRIVATE LIMITED is U46909TN2026PTC189890.
Is JANTODEC GST registered?
Yes. JANTODEC PRIVATE LIMITED is GST registered. The GSTIN is 33AAHCJ2843A1Z2.
What is the PAN of the company?
The PAN of JANTODEC PRIVATE LIMITED is AAHCJ2843A.
Where is the company registered?
The registered/principal business address is Old No. 83, New No. 71, Angappa Naicken Street, Mannadi Colony, Chennai, Tamil Nadu - 600001.
Who manages JANTODEC PRIVATE LIMITED?
JANTODEC PRIVATE LIMITED is managed by its appointed directors and management team. The directors are RUBART AMIRTHARAJ SURESH and SETHURAMAN KAVINILAVAN.
What is the business model of JANTODEC?
JANTODEC operates as an online retail and e-commerce platform. Products may be sourced from vendors, suppliers, manufacturers, wholesalers and approved supply partners, then listed and sold through the website.
Products & Shopping
Questions about product images, size, fabric, SKU and product information.
What type of products does JANTODEC sell?
JANTODEC sells apparel, fashion wear and related lifestyle products. Product categories may include ethnic wear, western wear, sarees, kurtis, kurta sets, co-ord sets and other fashion items based on availability.
Are product images real?
We aim to use clear and relevant product images so customers can understand the look, style, colour and pattern before placing an order. Some images may be improved or updated from time to time for better product presentation.
Where can I find fabric details?
Fabric information, product specifications and care instructions are added on product pages wherever available. Customers should read the product description carefully before ordering.
Do products have SKU codes?
Products may include SKU or product codes for better inventory tracking, order reference and customer support. SKU information helps identify the exact product purchased.
Is a size chart available?
Size charts or size guidance are added wherever applicable. Customers are advised to check the size details before placing an order, especially for fitted clothing or size-specific products.
Why do some products have low prices?
Some products may be listed at special, introductory, promotional or clearance pricing. Product prices may change from time to time based on stock, offers, category and business decisions.
Orders, Delivery & Tracking
Helpful answers about order placement, confirmation, tracking and delivery support.
How can I place an order?
You can browse products on the website, select the product, choose the available size or option if applicable, add it to cart and complete checkout by entering your billing, shipping and payment details.
Will I receive order confirmation?
Yes. After a successful order, customers receive order confirmation and billing details through the website system and/or registered contact details, depending on website settings.
How can I track my order?
Customers can use the Order Tracking page on the website or contact customer support with their order number and registered contact details for order status assistance.
How long does delivery take?
Delivery timelines may vary depending on product availability, shipping location, courier service and operational conditions. Customers should check the Shipping Policy for detailed delivery-related information.
Can I change my delivery address after placing an order?
Address changes may be possible only before the order is processed or shipped. Customers should contact support as soon as possible with their order details.
What should I do if my order is delayed?
If your order is delayed, please contact customer support with your order number. Our team will check the available order status and assist you with the next update.
Payments, Invoice & GST Billing
Information about payments, invoices, GST billing and transaction records.
Will I get an invoice for my order?
Yes. For every successful order, customers receive order confirmation and billing details. GST or tax invoice details are issued wherever applicable as per business and tax regulations.
Does JANTODEC maintain order records?
Yes. Order records, invoice details, payment status, cancellation records and refund-related entries are maintained according to order status and applicable website policies.
What happens if my payment fails?
If payment fails, the order may not be confirmed. Customers should check their payment status and contact support if any amount is debited but order confirmation is not received.
What if duplicate payment is charged?
In case of a duplicate transaction, customers should contact support with payment proof and order details. The transaction will be checked and handled according to the website policy and payment status.
Can I get GST billing details?
GST or tax invoice details are issued wherever applicable as per business and tax requirements. Customers should ensure that billing information is entered correctly during checkout.
What is the GSTIN of JANTODEC?
The GSTIN of JANTODEC PRIVATE LIMITED is 33AAHCJ2843A1Z2.
Returns, Cancellation & Support
Policy-based support for cancellations, refunds, product queries and customer help.
Can I cancel my order?
Order cancellation may be available only as per the website’s Refund & Cancellation Policy. Customers should contact support quickly if they want to request cancellation before order processing or dispatch.
Can I return a product?
Return eligibility depends on the website’s Return Policy, product category, condition of the product and reason for return. Customers should read the Return Policy before placing an order.
How do I contact customer support?
You can contact JANTODEC support through the Contact Us page or by emailing support@jantodec.in. Please include your order number and registered contact details for faster assistance.
What are the support working hours?
Support working hours are Monday to Friday, 9:00 AM to 6:00 PM. Responses may take longer during weekends, holidays or high order volume periods.
What details should I share with support?
Please share your order number, registered mobile/email, product name, issue details and payment proof if the query is related to payment, refund or duplicate transaction.
Where can I read all website policies?
You can read the website policies through the footer links, including Privacy Policy, Terms & Conditions, Refund & Cancellation Policy, Return Policy and Shipping Policy.
Still need help?
Our support team can help with order status, payment issues, product questions, invoice details, cancellation requests and general website assistance.