Refund & Cancellation Policy

Last Updated: 06/04/2026

INTRODUCTION

At JANTODEC PRIVATE LIMITED, customer satisfaction is our top priority. This Refund & Cancellation Policy explains how refunds, cancellations, and related processes work when you shop with us on https://jantodec.in.

1. ORDER CANCELLATION POLICY

1.1 Customer-Initiated Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once the order is dispatched, it cannot be cancelled under any circumstances.

To cancel your order:
My Account → Orders → Cancel Order

If your cancellation is successful, you will receive a confirmation via email/SMS.

1.2 Cancellation by JANTODEC PRIVATE LIMITED

We reserve the right to cancel an order in cases such as:

  • Payment failure
  • Invalid or incomplete address
  • Product out of stock
  • Technical issues
  • Fraudulent or suspicious activity

If your order is cancelled from our side, a full refund will be issued.

2. REFUND POLICY

2.1 Refund Eligibility

Refunds are issued only for:

  • Approved returns (after quality check)
  • Cancelled prepaid orders
  • Failed or duplicate payments
  • Orders cancelled by us

Refund will NOT be provided in the following cases:

  • Used or damaged products returned
  • Return request raised after the allowed period
  • Non-returnable products (socks, stockings, dupatta, scarf, hygiene items, etc.)

2.2 Refund Modes

Refunds are processed based on the payment method used:

Prepaid Orders:
Refund will be credited to the original payment method (UPI, card, wallet, etc.)

Cash on Delivery (COD):
Refund will be processed via:

  • Bank transfer OR
  • Store wallet credit (as per customer preference)

2.3 Refund Processing Time

  • Refunds are processed within 3–5 working days after approval
  • Bank/payment gateway timelines may vary slightly
  • You will receive a notification once the refund is initiated

3. RETURN-BASED REFUND CONDITIONS

Refunds will be processed only after:

  • Product is received at our warehouse
  • Product passes quality check (QC)

Refund may be rejected if:

  • Product is used, washed, altered, or damaged
  • Tags, packaging, or accessories are missing
  • Incorrect/unclear proof is provided
  • Product is non-returnable

If QC fails, the product will be shipped back to the customer.

4. FAILED OR DUPLICATE PAYMENTS

If payment is deducted but order is not confirmed:

  • Amount is usually auto-refunded within 3–7 working days
  • In rare cases, it may take up to 10 days

If refund is not received, contact us with your transaction details.

5. LATE OR MISSING REFUNDS

If your refund is delayed:

  • Check your bank/UPI/wallet statement
  • Contact your bank for status

If still unresolved, contact us with:

  • Order ID
  • Payment screenshot
  • Transaction reference number

We will assist you promptly.

6. CONTACT DETAILS

JANTODEC PRIVATE LIMITED

📞 +91 9761465720
✉️ info@jantodec.in
🕘 Monday – Friday (9:00 AM – 6:00 PM)